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Friday, August 9, 2013

CITRIX Online Plug-In: Fixing the Error 2320 (AllowHotkey)

Background

This article refers to a CITRIX client running on a windows 7 machine. The corresponding CITRIX online plug-in has the version 12.0.3.8. You can check this by launching the system control --> software

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Process

Start the local CITRIX online plug-in on your PC:
Start --> CITRIX --> Online Plug-In

Then start a CITRIX client session
In the taks bar --> left-click on online plug-in and the requested client configuration

Result
You will get an error:


Error numer 2320: "No value could be found for (Allowhotkey) that satisfies all lockdown requeriments"

Fixing this Error

1) Open the registry: start --> search for regedit.exe
2) In the registry path HKEY_CURRENT_USER\Software\Citrix\ICA Client\Lockdown Profiles\All Regions:
Double click on the registry key "EnableLockdown":


And change the value from 1 to 0:


3) You need to stop and restart the online plug-in to make changes to take effect.

I hope that helps, cheers W